Answers to the most common questions.
How do I book a ride?
Enter your pickup and drop location on the home page, choose a ride type and confirm. You will see the fare before you book.
How do I cancel a ride, food order or parcel?
Open the booking from your Profile and choose Cancel. Cancellation depends on the booking status — see our Refund & Cancellation Policy.
How do I get a refund?
Eligible refunds are processed automatically to the original payment method within 1 day to 7 working days. Read the full Refund & Cancellation Policy.
Which payment methods are accepted?
UPI, debit/credit cards, net banking, wallets and the Desi Express wallet, depending on the service.
I still need help
Call us on 1800 2021 560 or email desiexpress.org@gmail.com, or use the Contact Us form. Please keep your registered mobile number and booking/order ID handy.